Delivery Information & Policies

Orders below the required minimum must be picked up by the customer.

A signed rental agreement and reservation retainer are required before your order can be added to our delivery schedule. All reservation retainers are non-refundable.

Delivery windows are scheduled in 3-hour increments and are based on routing, logistics, and event timing.

Rentals will be delivered within 50 feet of the delivery vehicle. Additional labor fees may apply for deliveries requiring extended walking distances or difficult access, including stairs, elevators, gravel, dirt paths, steep hills, or restricted loading areas. Please notify our team in advance if your venue includes any of these conditions.

Delivery and setup areas must be clean, accessible, and ready upon arrival. If rentals are being placed on grass, sprinklers must be turned off and all pet waste removed prior to delivery. For the safety of our team, all pets must be secured during delivery and pickup.

Clients are responsible for protecting rental items from weather, theft, loss, and damage while items are in their possession.

Once rentals have been delivered, refunds, credits, or reductions cannot be issued for unused items or last-minute changes.

Booking Recommendations

We recommend reserving your rentals as early as possible to ensure availability for your event date. While we may accept orders up to one week prior to an event, availability is not guaranteed — especially during peak wedding season, holidays, and high-demand weekends.

For weddings, larger events, and peak-season dates, we strongly recommend booking 2–3 months in advance to secure your preferred inventory and event date. Popular items such as tents, specialty seating, dinnerware, and custom event pieces often book quickly.